Name: 四角形机制木炭
Brand: CharcoalGo
Availability: InStock

Question 1

What is the Minimum Order Quantity (MOQ) for international shipments?

Accepted Answer

Our standard MOQ is a 20-foot container, which can typically hold 15-18 metric tons of charcoal, depending on the product and packaging. For smaller trial orders, please contact our sales team to discuss potential options and LCL (Less than Container Load) shipments, as we are flexible and aim to support new partners.

Question 2

Can we get product samples before placing a large order?

Accepted Answer

Absolutely. We encourage potential partners to test our quality firsthand. We can provide a sample box containing our various product types. While the samples are free, we typically ask the client to cover the courier (DHL/FedEx) charges. This ensures a commitment from both sides and allows for quick delivery of samples.

Question 3

What are your payment terms for new B2B clients?

Accepted Answer

For new clients, our standard payment term is a 50% down payment upon order confirmation to initiate production, and the remaining 50% balance against the copy of the Bill of Lading (B/L) once the goods have been shipped. We can discuss other options like Letter of Credit (L/C) for larger, long-term contracts.

Question 4

Do you offer OEM/ODM services with custom branding and packaging?

Accepted Answer

Yes, this is one of our core strengths. We offer comprehensive OEM/ODM services. You can provide us with your brand design, or our in-house design team can help you create one. We can customize box sizes, materials, and printing to meet your specific market requirements and help you build a strong brand presence.

Question 5

What is the typical lead time from order confirmation to shipping?

Accepted Answer

The production lead time generally ranges from 2 to 4 weeks, depending on the order size and current production schedule. During peak seasons, it might be slightly longer. We will always provide a clear and accurate timeline when you place your order, and our team will keep you updated throughout the production process.

Question 6

How do you guarantee the quality and consistency of your charcoal?

Accepted Answer

We implement a multi-stage quality control system. It starts with sourcing high-grade coconut shells, followed by in-process checks for moisture, hardness, and size during production. Finally, every batch is lab-tested for burn time, ash content, and fixed carbon before packaging. We can provide a quality analysis report with each shipment.

Question 7

What charcoal specifications can you produce (size, shape, etc.)?

Accepted Answer

We are highly flexible. Our most popular products are 33mm to 40mm tablets. However, we can produce 50*50*40mm apple wood quick lite charcoal briquettes, cubes from 20mm to 28mm of coconut shell charcoal, hexagonal and quadrilateral birquettes from 20cm to 40cm long of BBQ charcoal,  various shapes and custom designs based on your mold. Please share your requirements, and our technical team will confirm our capability to produce them.

Question 8

Which shipping ports do you use and what incoterms do you offer?

Accepted Answer

We primarily ship from major China ports like Qingdao or Tianjin. We are proficient with all standard incoterms, including FOB (Free On Board), CNF (Cost and Freight), and CIF (Cost, Insurance, and Freight), allowing you to choose the most convenient option for your logistics.

Question 9

Is your charcoal 100% natural and free from chemical additives?

Accepted Answer

Yes, our premium charcoal is 100% natural. It is made from apple wood, pine wood, bamboo or coconut shells, then with water and a small amount of natural tapioca starch as a binder. It contains no chemicals, nitrates, or fillers, which ensures a clean, odorless burn that does not interfere with the flavor of your bakhoor.

Question 10

How is the charcoal packaged to ensure it arrives in good condition?

Accepted Answer

We use robust packaging solutions to protect the product during transit. This usually  includes an inner plastic lining to prevent moisture, some with sturdy inner boxes, and a strong master carton. The cartons are then carefully stacked and shrink-wrapped on pallets(if have enough space) to minimize movement and damage within the container.

Product Size	38mm*400mm
Product information	5kg/10kg/20kg etc
Carton size (5kg)	420 x 170 x 130mm
Carton size (10kg)	465 x 205 x 170mm
Carton size (20kg)	440 x 370 x 280mm

Product	Standard Packing Specifications	MOQ
Quick lite charcoal tablets-33mm	10pcs×10bag×24box/Master Box	500 master box
Quick lite charcoal tablets-38mm	10pcs×10bag×12box/Master Box	800 master box
Quick lite charcoal tablets-40mm	10pcs×10bag×12box/Master Box	800 master box
Quick lite BBQ charcoal-50×50×40mm	Bulk packing: 3pcs×120bags/Master Box Box packing: 3pcs×4bag×24box/Master Box	1100 master box
Coconut shell charcoal (22/25/27mm)	1kg×20box/Master box	18 tons
Sawdust BBQ Charcoal	10kg/box	3 tons
Pinewood BBQ Charcoal	10kg/box	3 tons
Bamboo BBQ Charcoal	10kg/box	5 tons
Other Charcoals & custom packing	Contact for details	Negotiable

四角形机制木炭

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Quick lite charcoal tablets-33mm

Quick lite charcoal tablets-38mm

Quick lite charcoal tablets-40mm

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